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Colombia

How to top up Claro in Colombia

Reviewed on November 11, 2026Primary source: www.claro.com.coEspañol

See Claro’s official channels for adding credit to your line. This guide covers the IVR and Mi Claro; review the amount and payment method on screen before confirming.

Steps

  1. From a Claro line, dial *2602 and listen to the options. The menu lets you choose between adding credit or buying packages; check that you selected a top-up before continuing.

    Source: www.claro.com.co · consulted 11 Nov

  2. You can also start on Claro’s website. Check that you are on the official domain and follow the flow it provides for card top-ups.

    Source: www.claro.com.co · consulted 11 Nov

  3. If you prefer to manage the line yourself, sign in to Mi Claro with your account or mobile number. From there, you can top up and review service information.

    Source: www.claro.com.co · consulted 11 Nov

  4. Before paying, check that the displayed number is your line, then review the amount and current channel terms. The page we checked allows top-ups by credit card.

    Source: www.claro.com.co · consulted 11 Nov

  5. Keep the confirmation shown by the channel and check your balance in Mi Claro. If the transaction does not appear, use official support before repeating it to avoid a second top-up.

    Source: www.claro.com.co · consulted 11 Nov

IVR channel

*2602

Claro says the toll-free dial code opens options to add credit or buy packages from the line.

Source: www.claro.com.co · consulted 11 Nov

Confirmed details

Other details with a published source
FactInformationDetails
Online serviceMi Claro

Claro’s web account and app include top-ups, package purchases, balance checks and usage details.

Source: www.claro.com.co · consulted 11 Nov

Payment methodTarjeta de crédito

The published phone flow allows payment by credit card. The site does not set one fixed amount here for every transaction.

Source: www.claro.com.co · consulted 11 Nov

Questions and answers

Can I top up by phone?

Yes. The official page says to dial *2602 and choose the top-up option. Check the number, amount and payment method shown before confirming.

Source: www.claro.com.co · consulted 11 Nov

How do I check my balance?

Sign in to Mi Claro. Claro says you can check the line’s balance and data, voice and SMS usage there.

Source: www.claro.com.co · consulted 11 Nov

Sources and dates