How to make Tigo top-ups in Colombia
You can top up Tigo through digital, banking and in-person channels. This guide summarizes what the company publishes and helps you check your balance without assuming a minimum amount.
Steps
Choose a channel Tigo lists as available: Mi Tigo, its website, a bank, Nequi or a top-up point. The company also lists top-ups from abroad.
If using Mi Tigo, sign in through the app or official website. Follow that channel’s top-up flow and carefully check the mobile number before completing payment.
At a store or top-up point, provide the Tigo line that will receive credit and confirm the transaction using the channel’s receipt. Payment methods depend on the location.
Tigo says top-up credit does not expire. Credit can be used for calls, data, packages or subscriptions; check each service separately.
To check your balance, open Mi Tigo or dial *111# from the line. Tigo says the Mi Cuenta menu shows your balance and sends the information by message.
Source: ayuda.tigo.com.co · consulted 11 Nov
Channels
Mi Tigo, web, bancos, Nequi y puntos
The official page lists the app, website, banks, Nequi, top-up points and top-ups from abroad.
Source: ayuda.tigo.com.co · consulted 11 Nov
Confirmed details
| Fact | Information | Details |
|---|---|---|
| Balance expiration | No vence | Tigo says top-up credit does not expire and can be used for different line services. Source: ayuda.tigo.com.co · consulted 11 Nov |
| Balance inquiry | *111# | From a Tigo line, the *111# menu opens Mi Cuenta and lets you check your balance. Source: ayuda.tigo.com.co · consulted 11 Nov |
Questions and answers
Does Tigo credit expire?
The page we checked says top-up credit does not expire. Packages and other services may have different validity periods.
Can I top up from another country?
Tigo lists “From abroad” among its channels. Check provider availability and cost on the official site before paying.
Source: ayuda.tigo.com.co · consulted 11 Nov
Sources and dates
- ayuda.tigo.com.coconsulted November 11, 2026