How to recharge Vivo
Use Vivo’s official channels to top up your line and check your balance afterward. The website, app, and carrier WhatsApp have different flows; review the number and terms before completing payment.
Steps
Open App Vivo or the official Recarga Vivo website. Vivo’s help centre also lists its WhatsApp; choose a channel you can access and make sure you are using the right line.
In the chosen flow, enter your Vivo number and choose an available top-up amount. Availability and terms can vary by line; review the summary before paying and make sure you did not enter another number.
If you prefer WhatsApp, use the number Vivo publishes and follow the automated prompts. Do not send payment details outside the official flow; keep the receipt or confirmation from that channel.
After paying, open Meu Plano and select Consultar Saldo. The same screen shows balance and helps check validity; if the top-up is missing, check the date and receipt before trying again.
Source: vivo.com.br · consulted 11 Nov
Channels
App Vivo, web Recarga Vivo y WhatsApp
Vivo lists its app, recharge website, and WhatsApp for service management. Check what is available in the channel; this guide does not freeze an amount because the flow shows current values.
Source: vivo.com.br · consulted 11 Nov
Validity
Consulta en App Vivo o WhatsApp
Vivo says balance and validity can be checked in Meu Plano under Consultar Saldo or through WhatsApp. Keep the date so you know when to recharge again.
Source: vivo.com.br · consulted 11 Nov
Questions and answers
How do I check whether my top-up arrived?
Open App Vivo, go to Meu Plano, then Consultar Saldo. You can also use Vivo WhatsApp; if the transaction is pending, check the receipt and the time stated by Vivo.
What happens when balance expires?
Vivo says previous balance may be blocked and a top-up can reactivate it. Check your line’s terms and the validity shown in the official channel.
Source: vivo.com.br · consulted 11 Nov
Sources and dates
- vivo.com.brconsulted November 11, 2026